Troubleshooting

Check IVTV is initialized

Run:

• dmesg |grep Initialized

You should see something like:

• ivtv: Initialized WinTV PVR 250, card #0
  ivtv: Initialized WinTV PVR 350, card #1

This example shows two cards. If you only have one, you will see results similar to this:

• ivtv: Initialized WinTV PVR 250, card #0 

This is a good way to identify if the card even initially loaded.

Testing Capture

• After the driver is loaded, you can test it by doing a simple capture

  • cat /dev/video0 > /tmp/test_capture.mpg

  Let this go for about 5 sec and then press <ctrl> + 'c'

• Attempt to play this back using your favorite media player. (mplayer for the example)

  • mplayer /tmp/test_capture.mpg

• See if you have some recorded content coming up in the test capture.

Diagnosing Problems

• Check dmesg to see if there are any errors loading firmware or anything like that.

  dmesg | tac | sed -n '/=\ \ END INIT IVTV\ \ =/,/= START INIT IVTV =/p;/= START INIT IVTV =/q' | tac

If you see any errors that are not covered below, go into #ubuntu and see if you can grab some help or post on the forums.

Errors during modprobe

If you encounter errors similar to:

• sudo modprobe ivtv
  FATAL: Error inserting ivtv (/lib/modules/2.6.17-10-generic/ivtv/ivtv.ko): Unknown symbol in module, or unknown parameter (see dmesg)

and check dmesg to see similar things to this:

• [17182375.312000] ivtv: disagrees about version of symbol video_unregister_device
  [17182375.312000] ivtv: Unknown symbol video_unregister_device
  [17182375.312000] ivtv: disagrees about version of symbol video_device_alloc
  [17182375.312000] ivtv: Unknown symbol video_device_alloc
  [17182375.312000] ivtv: disagrees about version of symbol video_register_device
  [17182375.312000] ivtv: Unknown symbol video_register_device
  [17182375.312000] ivtv: disagrees about version of symbol video_device_release
  [17182375.312000] ivtv: Unknown symbol video_device_release
  [17182762.044000] ivtv: disagrees about version of symbol video_unregister_device
  [17182762.044000] ivtv: Unknown symbol video_unregister_device
  [17182762.044000] ivtv: disagrees about version of symbol video_device_alloc
  [17182762.044000] ivtv: Unknown symbol video_device_alloc
  [17182762.044000] ivtv: disagrees about version of symbol video_register_device
  [17182762.044000] ivtv: Unknown symbol video_register_device
  [17182762.044000] ivtv: disagrees about version of symbol video_device_release
  [17182762.044000] ivtv: Unknown symbol video_device_release

you will need to reinstall the running linux image. This can be caused by overwriting the modules necessary for ivtv to work.

Reinstall the linux image:

• sudo apt-get install --reinstall linux-image-`uname -r`
  sudo depmod -a

Follow the steps to rebuild the modules.

ivtv-firmware has no installation candidate

If when trying to install the firmware, you encounter an error similar to:

• supermario@portablemario:~$ sudo apt-get install ivtv-firmware
  Reading package lists... Done
  Building dependency tree       
  Reading state information... Done
  Package ivtv-firmware is not available, but is referred to by another package.
  This may mean that the package is missing, has been obsoleted, or
  is only available from another source
  E: Package ivtv-firmware has no installation candidate

This likely means you had a typo when adding the firmware repository to your /etc/apt/sources.list

Recheck /etc/apt/sources.list and make sure that you properly added the repository that you are getting your firmware from.

unable to open firmware

If you have properly installed the ivtv-firmware package, you will have the firmware in /lib/firmware

• $ ls /lib/firmware/v4l*fw -l
  -rw-r--r-- 1 root root 262144 2006-12-18 14:58 /lib/firmware/v4l-cx2341x-dec.fw
  -rw-r--r-- 1 root root 262144 2006-12-18 14:58 /lib/firmware/v4l-cx2341x-enc.fw
  -rw-r--r-- 1 root root  16382 2006-12-18 14:58 /lib/firmware/v4l-cx25840.fw

If you are still encountering errors in dmesg similar to this:

• [17179588.876000] ivtv0: unable to open firmware v4l-cx2341x-enc.fw
  [17179588.876000] ivtv0: did you put the firmware in the hotplug firmware directory?
  [17179588.876000] ivtv0 warning: failed loading encoder firmware
  [17179588.876000] ivtv0 warning: Error loading firmware -3!
  [17179588.876000] ivtv0: Error -3 initializing firmware.
  [17179588.876000] ivtv0: Error -12 on initialization
  [17179588.876000] ivtv: probe of 0000:02:08.0 failed with error -12

You should try cold-booting the machine. This involves shutting the machine down, and REMOVING power from the machine. This forces the firmware to be cleared from the memory on the Hauppauge card. A warm boot won't necessarily do this.

Resource allocation errors

There are two possible solutions to resource allocation problems:

• Be sure that you have enabled APIC on your machine's BIOS. This will guarantee enough resources are allocated for the device.

  See http://ubuntuforums.org/showthread.php?t=284041 for more information.

• Add  vmalloc=192m  to your kernel boot parameters. Edit /boot/grub/menu.lst to add the vmalloc=192 to the end of your kernel line:

  • title           Ubuntu, kernel 2.6.17-10-server
    root            (hd0,0)
    kernel          /boot/vmlinuz-2.6.17-10-server root=/dev/hda1 ro quiet splash vmalloc=192m
    initrd          /boot/initrd.img-2.6.17-10-server
    quiet
    savedefault
    boot

Further Troubleshooting

The IVTV Wiki includes lots of non-ubuntu specific information about IVTV Troubleshooting: http://ivtvdriver.org/index.php/Troubleshooting