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| If you are trying to reach the Canonical support portal, please ensure that the preferred email address used in Ubuntu SSO is identical to the email used when buying or enabling support. You can change the one in Ubuntu SSO by going to [[https://login.ubuntu.com]]. | I'm sorry but for some reason we weren't able to let you in to the support portal via Ubuntu Single Sign On. |
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| If those are correct proceed to general SSO troubleshooting on the [[../FAQs]] | If you have never logged into the support portal before: * Ensure that the preferred email address used in Ubuntu SSO is identical to the email used when buying or enabling support. You can change the one in Ubuntu SSO by going to [[https://login.ubuntu.com]]. * Clear cookies for *.ubuntu.com and *.canonical.com For existing users who have had the portal working before: * Contract may have expired * Renewal encountered an error In either of these cases, please get in touch with your sales representative. For other issues the [[../FAQs | general SSO FAQ]] may be of help. |
I'm sorry but for some reason we weren't able to let you in to the support portal via Ubuntu Single Sign On.
If you have never logged into the support portal before:
Ensure that the preferred email address used in Ubuntu SSO is identical to the email used when buying or enabling support. You can change the one in Ubuntu SSO by going to https://login.ubuntu.com.
- Clear cookies for *.ubuntu.com and *.canonical.com
For existing users who have had the portal working before:
- Contract may have expired
- Renewal encountered an error
In either of these cases, please get in touch with your sales representative.
For other issues the general SSO FAQ may be of help.