Wireless troubleshooting procedure to be followed while creating a single, new question at
Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable) and apply all updates.
In order to gather essential troubleshooting information about your wireless card, please follow this procedure:
Step 1
Before Ubuntu 11.04 the default 'Desktop Environment' was Gnome. In 11.04 the Gnome interface (DE) is called 'Classic'. If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"
If you are using Ubuntu 11.04 and haven't changed back to "Classic" session then you are using the Unity interface. The easiest way to open the Terminal in UNity is to use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.
So the methods in Unity are:
Press CTRL-ALT-T key combination.
Dash > Search for Terminal
Dash > More Apps > 'See More Results' > Terminal
Dash > More Apps > Accessories > Terminal
Step 2
Please copy-paste the following diagnostic command from the
website using a web browser (like Google Chromium or Mozilla Firefox) into the Linux Terminal. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE diagnostic command below from the web browser into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.
Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the diagnostic command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!
sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rtl|rt2|rt3|rt5|rt6|rt7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep 'acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; sudo lsmod
Step 3
Please do NOT attempt to send any attachment(s). Please copy/paste the full terminal output at this location: https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+addquestion
The troubleshooters at Launchpad need to see the full Terminal output from running the above diagnostic command.
Step 4
Please also specify the exact model and make of your PC (if known) when creating the new Launchpad question.
Step 5
Please also clarify if you installed Ubuntu to the harddisk and are running from a harddisk install OR if you are only testing Ubuntu in a LiveCD session.
Step 6
Use the following link to check if your wireless adapter component is supported out-of-the-box or not in the various Ubuntu releases:
http://www.ubuntu.com/certification/catalog/search?form.search_text=8086%3A0084&search=Search
The link above gives an example of how to search for a specific wireless adapter (8086:0084 where 8086=VendorID and 0084=DeviceID) in the component database.
Use the
lspci -nn
command to discover the Vendor and Device ID for your wireless adapter.