Revision 2 as of 2017-01-18 22:24:09

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Introduction

This article is focused on providing support for those who use a device that requires the DisplayLink drivers.

Installation

These instructions were tested on a StarTech device (Product ID: USB3SDOCKDD).

  • Download the DisplayLink driver from DisplayLink's website (1.2.65).

  • Extract the files.
  • Open a a terminal and change directory to the extracted files.
  • Allow executing the file displaylink-driver-1.2.65.run as a program.
  • Execute: 

sudo ./displaylink-driver-1.2.65.run

It will note:

sudo ./displaylink-driver-1.2.65.run
Verifying archive integrity... All good.
Uncompressing DisplayLink Linux Driver 1.2.65  100%  
DisplayLink Linux Software 1.2.65 install script called: install
Distribution discovered: Ubuntu 16.04.1 LTS
Installing
Configuring EVDI DKMS module
Registering EVDI kernel module with DKMS
Building EVDI kernel module with DKMS
Installing EVDI kernel module to kernel tree
EVDI kernel module built successfully
Installing x64-ubuntu-1604/DisplayLinkManager
Installing libraries
Installing firmware packages
Installing license file
Adding udev rule for DisplayLink DL-3xxx/5xxx devices

Once finished, one may confirm the install was successful:

sudo displaylink-installer
DisplayLink Linux Software 1.2.65 install script called: 
Distribution discovered: Ubuntu 16.04.1 LTS

Reporting problems with the DisplayLink driver

First, please ensure the issue is not known already, by checking DisplayLink's known issues article.

If the issue is not already known, please keep in mind while the DisplayLink driver is not provided by Ubuntu, one may still file a report on Launchpad in case the root cause is determined to be with a package in a supported Ubuntu repository. However, if the root cause is determined to be the DisplayLink driver, one will want to report this to them directly.

One may initially file this against the xorg package by ensuring you have the package xdiagnose installed, and then click the Yes button for attaching additional debugging information, via a terminal: 

ubuntu-bug xorg

In your Launchpad report, please advise to the following:

  • The full manufacturer and model of your device (ex. StarTech USB3SDOCKDD). Please note DisplayLink is not the manufacturer or model.

  • The version of the driver advertised by the device manufacturer.

  • If the version of the driver advertised by the device manufacturer is older than that from DisplayLink's website, please advise to the results of testing both the device manufacturer's version, and the latest driver version from DisplayLink.

  • One will want to cross post the issue to DisplayLink following their instructions.

External Links