Revision 6 as of 2017-11-05 15:54:09

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Introduction

This article is focused on providing support for those who use a device that requires the DisplayLink driver.

Installing the DisplayLink driver

These instructions were tested on a StarTech device (Product ID: USB3SDOCKDD).

  • Check DisplayLink's website to ensure your environment meets the minimum requirements.

  • Ensure the USB cord is disconnected.

  • Download the DisplayLink driver from DisplayLink's website.

  • Extract the files.
  • Confirm the file is executable.
  • Open a a terminal and change directory to the extracted files.
  • Execute: 

sudo ./displaylink-driver-1.3.52.run

It will note:

sudo ./displaylink-driver-1.3.52.run
Verifying archive integrity... All good.
Uncompressing DisplayLink Linux Driver 1.3.52  100%  
DisplayLink Linux Software 1.3.52 install script called: install
Distribution discovered: Ubuntu 16.04.2 LTS
Installing
Configuring EVDI DKMS module
Registering EVDI kernel module with DKMS
Building EVDI kernel module with DKMS
Installing EVDI kernel module to kernel tree
EVDI kernel module built successfully
Installing x64-ubuntu-1604/DisplayLinkManager
Installing libraries
Installing firmware packages
Installing license file
Adding udev rule for DisplayLink DL-3xxx/5xxx devices

Once finished, one may confirm the install was successful:

sudo displaylink-installer
DisplayLink Linux Software 1.3.52 install script called: 
Distribution discovered: Ubuntu 16.04.2 LTS

If the install was successful, then plug the device in.

Reporting problems with the latest DisplayLink driver version on Launchpad

First, please test the latest DisplayLink driver. If the problem is solved in it, then there is no need to make a report.

However, if the issue is still reproducible with the latest driver version, please ensure the issue is not known already, by checking DisplayLink's known issues article.

If the issue is not already known, please keep in mind while the DisplayLink driver is not provided by Ubuntu, one may still file a report on Launchpad in case the root cause is determined to be with a package in a supported Ubuntu repository. However, if the root cause is determined to be the DisplayLink driver, one will want to report this to them directly.

One may file a report against the relevant package, following the instructions from here. In your Launchpad report, please advise to the following:

  1. The full manufacturer and model of your device (ex. StarTech USB3SDOCKDD). Please note DisplayLink is not the manufacturer or model.

  2. The full manufacturer and model of your monitor(s).
  3. How your device connects to the monitor(s). For example, one external monitor connects via HDMI.

  4. If the version of the driver advertised by the device manufacturer is older than that from DisplayLink's website, please advise to the results of testing both the device manufacturer's version, and the latest driver version from DisplayLink.

  5. To rule out a regression in the DisplayLink driver, advise on what happens when testing the earliest version of the driver compatible with your Ubuntu release.

  6. Post a picture of the issue via a camera, screenshot, or screencast.

Reporting problems with the latest DisplayLink driver version to upstream

If the problem is reproducible with the latest DisplayLink driver version, one will want to report this to DisplayLink following their instructions here.

External Links