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Infrastructure Systems Development
The ISD team in Canonical develops non-platform services such as Single Sign-On (SSO / OpenID provider) and the back end server side of Software Center, among other things.
This page is an index to the public FAQs and knowledge bases for ISD's projects.
FAQs
Ubuntu SSO FAQs
OpenID login / account issues (SSO)
Account removal:
Account merges:
Two-factor authentication:
Other:
I'm trying to sign up but I didn't get a confirmation code. Help?
I tried to reset my SSO password but didn't get the email with instructions. Help?
When I try to log in, I get an "OOPS" message. What should I do?
When I try to log in, I get a message saying I'm a bad bot and I should go away. What's going on?
Ubuntu Pay FAQs
Software Center purchase issues
Update after Ubuntu 16.04
Why can’t I buy software in the latest Ubuntu release? (16.04)
Why can’t I find other software that should be available in the new Software Center?
I’ve updated my system and software I had bought disappeared. What can I do?
General
Where do I get the license key for the software I purchased?
Can I use Software Center purchases on other distros or other OSes?
My purchase/install failed. How can I get more detail about the error?
Specific issues
Contact
If you have an issue related to one of ISD's projects, please check the FAQ list below for help. If you have checked this list and still need to contact a support representative in ISD, send email to isd-support@canonical.com .
If you need support for a purchase issue, contact pay-support@canonical.com instead.